Refund Policy
Effective Date: November 12, 2025
Website: www.seniorimprovgames.com
Owner: Solid Pathways Consulting LLC
Location: Berkley, Michigan, United States
1. Overview
At Senior Improv Games, we strive to deliver high-quality training programs, digital resources, and events that empower improvisers to engage older adults in meaningful, creative play.
We understand that circumstances can change, and we aim to be fair and transparent with our refund and cancellation policies.
2. Online Courses and Video-Recorded Trainings
Approved refunds for online video-recorded trainings are handled as follows:
- Full refund provided promptly, to the best of our ability.
3. Digital Downloads and Materials
Due to the nature of digital products (e.g., e-books, PDFs, videos, or curriculum materials), all sales are final once the product has been accessed or downloaded.
If you experience technical issues accessing a file, we will gladly assist in re-sending or providing alternate access at no additional cost.
4. Refund Method
Approved refunds will be processed to your original payment method (e.g., credit card, PayPal, Stripe) in a timely manner, to the best of our ability. Processing times may vary based on your bank or payment provider.
5. How to Request a Refund or Cancellation
To request a refund or transfer, please contact us by email: info@seniorimprovgames.com
Please include:
- Your full name
- The program or product purchased
- The date of purchase
- A brief explanation of your request
We will respond in a timely manner, to the best of our ability.
6. Exceptional Circumstances
We may offer exceptions to this policy in cases of verified emergencies (e.g., medical or family emergencies). Such requests will be reviewed individually and handled with compassion and fairness.
7. Changes to This Policy
We may update or revise this Refund Policy at any time. The date of the most recent revision will be posted at the top of this page.
8. Contact Information
For all refund or billing questions:
Solid Pathways Consulting LLC
Email: info@seniorimprovgames.com
Website: www.seniorimprovgames.com
Location: Berkley, Michigan, USA